Delivery and return

GENERAL

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract.

2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Cargo charges, which are the cost of product shipment, will be paid by the seller.

4. Each purchased product is delivered to the person and/or organisation at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.

5. In the event that it is impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning this situation. Within 14 days, the total price must be returned to the buyer.

6. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.

7. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorised persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller at the expense of the seller within 3 days.

8. If force majeure occurs that the seller cannot foresee and the product cannot be delivered in time, the situation is notified to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the buyer cancels the order; the product price is returned to the bank within 14 days of this cancellation.

9. The buyer shall inspect the goods / services subject to the contract before receiving the goods / services; torn, stained, etc. damaged and defective goods category must protect the goods / services after receipt. The invoice must be returned with the product.

10. In return requests, the shipping fee belongs to the buyer. A request must be created within 14 days from the date of receipt of the product.

11. SHIPPING TIME IS 3-5 WORKING DAYS

Return Terms

The product to be returned must be sent back with the transparent protection bag and the original package/box received, without the product label torn off or hygiene tapes removed. The product must be returned as received.

Open and check the packages that you think have been damaged during shipment in front of the company official you received.

*** Damaged products that have not been recorded are definitely not returned.

In order for the product to be returned, it must be sent with the invoice and the return section at the bottom of the invoice sent to you must be filled in with your signature. The return of products that have lost their resalability and cannot be sold to another customer is not accepted and the cost is not refunded.

The costs of the products whose return is approved are paid to you as soon as possible.